The well-being of our teams, the satisfaction of our guests, our CSR policy
The well-being of our teams
We are working on our CSR policy so that our teams can flourish. We are mindful of training, the welcome we give our clients, health and safety rules, and good language skills. We welcome interns and qualification contracts, with some going on to enrich our teams upon finishing their studies. We also favour internal mobility – one of our night-time receptionists became hotel manager in a couple of years. In short, we do all we can to ensure our team is happy so that they serve our guests with a smile.
Continuously improving our service
Every year, we schedule different investments to enhance our guest rooms, improve the decor of our public spaces, and make our hotels ever cosier. We also invest in improving comfort – bedding, practical and elegant furniture, quieter air conditioning, reviewing sound and lighting, and installing the latest generation digital and video equipment.
Our guests’ satisfaction
Even before guest reviews were published on the Internet, we have always been greatly interested in our guests’ satisfaction and in following through with their recommendations. Our hotels are acclaimed by our many loyal customers, praising us in particular for our hotels’ cleanliness, the quality of our welcome, our breakfast (the Best Western Plus Masqhotel having been deemed to have the Best Breakfast in the Aquitaine region), and the comfort of our facilities. Take a look at our guest reviews – we’re very pleased with them!
Regarding our CSR policy, the Cosy Hotels are located in a globally preserved region between the Marais Poitevin, the Île de Ré, and the Baie de l’Aiguillon. We benefit from the lure of the ocean. We wish to respect and contribute to the protection of our environment.